Remote Support or Remote Monitoring and Management (RMM is the common acronym) is a compilation of information technology tools that are used for client workstations and servers.
These tools collect information regarding the applications and hardware operating in the client’s location as well as supply activity reports allowing our team to resolve any issues.
RMM usually provides a set of IT management tools like trouble ticket tracking, remote desktop monitoring, support and user information through a complete web interface. RMM is the proactive, remote tracking of network and computer health. RMM helps to enhance the overall performance of present technical support staff and take advantage of resources in a much better manner.
Our company offers Remote Management & Monitoring(RMM) services to Businesses and Home Users. We will keep your computer(s) up-to-date as to the latest upgrades, and needs for your computer systems. In addition, we take care of Malware/Adware Removal, Security Management,PC Debri Removal, Microsoft and Antivirus updates. The general services range from running Diagnostics, Virus & Malware Removal, Data Recovery, Browser & Internet Security, OS & Software Installation, Tune-Ups & Optimization, Microsoft & Windows Support, Home Networking, Small/Medium/Large Business Networking, Peripheral Setup (including Devices & Peripherals, PCs, Servers, Printers & Scanners, Routers, Cameras & Camcorders, Phones & Tablets), and Training. All work is handled by Microsoft Certified Engineers or Cisco Certified Engineers or experienced PC Technicians.
We provide monthly reports of the computer’s health as well as some free training is included with our service.